We combine simple tariffs with energy-free customer service to make your gas supply cheaper and easier to manage.
Millions of people across the UK are starting to realise that sometimes size does matter.
When it comes to energy suppliers, smaller really can be better – but it’s also important to remember that not all small suppliers are created equal.
We’re a new gas supplier based in Derby but supplying homes across the country and whilst we might be small, we offer simple tariffs that allow you to make big savings on the cost of your energy bill.
Say hello to energy-free customer services. We thought that if we’re going to simplify your energy tariff, we should probably do something about the customer services too.
Our approach to customer services was born out of the frustration that it’s just too damn difficult to talk to someone who understands your problem.
At Entice Energy, we don’t have a call centre. Instead, you use our friendly messaging system to get in touch.
If that doesn’t resolve the issue, just open up our diary and book an appointment for us to call you at a convenient time. That means no more waiting on hold, and no calls when you’re rushing around the supermarket.
You can even speak to the same advisor whenever you need help. If you spoke to a particularly helpful young man via email, you can choose to speak to the same young man today.
And guess what? He’ll have already investigated your account before he calls you. In many cases, he’ll simply call to tell you the problem has been fixed. What a guy!
Most importantly, we’re human, we’re helpful and we’re there when you need us. Not sure how to read your meter? Just send us a photo of the meter and we’ll do the rest.
To find out more about how we can reduce the cost of your energy bill while making substandard service a thing of the past, please get a quote and switch to Entice Energy today.