Important Information

Entice Energy is ceasing to trade. Ofgem, the energy regulator, has appointed Scottish Power as the new supplier for its customers.

Scottish Power began supplying energy to all of Entice Energy’s customers on Sunday 28 November 2021.

Scottish Power will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and Scottish Power will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to Scottish Power.

Current and former customers who are in debit to Entice Energy should wait to hear from Scottish Power or Entice Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Entice Energy’s customers is not to switch, but to sit tight and wait until Scottish Power has been in touch. This will help make sure that the process of handing customers over to Scottish Power and honouring any credit balances is as hassle free for customers as possible. 

Entice Energy customers can access more information at:

• Call: From Tuesday 30 November 2021 on 0800 559 3315
• Email: contactus@scottishpower.co.uk
• Website: https://www.scottishpower.co.uk/solr/entice-energy

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.

Citizens Advice
• Call 0808 223 1133 or use their online webchat.
• For textphone, dial 18001 followed by the helpline number.

Advice Direct Scotland
• Visit the energyadvice.scot website
• Call 0808 196 8660 or use their online webchat
• Email energyadvice.scot

Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

Entice Energy Supply Limited and Simply Your Energy Limited, trading jointly as Entice Energy, are now in Administration.

The affairs, business and property of the Companies are being managed by the Joint Administrators. The Joint Administrators act as agents of the Companies and contract without personal liability.

The Joint Administrators can be contacted on EnticeEnergy@menzies.co.uk. If you were a gas and/or electricity customer of Entice Energy, we suggest you speak with ScottishPower in the first instance.”